ExpressCargoUG
Dubai to Uganda in 3 Days
Last updated: January 1, 2025
ExpressCargoUG ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have regarding your data when using our website at expresscargoug.com and our shipping services.
When you place an order, we collect: your full name, phone number, email address, delivery address, district/zone, and payment method (MTN or Airtel number). This information is strictly required to process and deliver your order.
When you track a shipment, we log your tracking number queries to help us improve response times and diagnose delivery issues.
If you create an account, we store your phone number and name. Account data is used only to show you your order history and enable faster checkout.
We collect basic analytics (page views, browser type, device type) via anonymous tracking. This data is never linked to your personal identity.
Your name, phone, and address are used solely to process your order, confirm payment, and arrange delivery to your door.
We use your phone number to send delivery updates via WhatsApp and SMS. We may contact you if there is an issue with your order or delivery.
Anonymous usage data helps us understand which products are popular, optimize our website, and improve the overall shopping experience.
We retain order records as required by Ugandan tax and business regulations for a period of 5 years.
ExpressCargoUG never sells, rents, or trades your personal information to third parties for marketing purposes.
Your name, address, and phone number are shared with our local delivery partners only to the extent necessary to complete your delivery. Partners are bound by confidentiality.
We may disclose your information to law enforcement or government authorities if required by Ugandan law or valid legal process.
Your data is stored on secured servers with industry-standard encryption. Access is limited to authorized ExpressCargoUG team members who need it to fulfill orders.
We do not store your MTN or Airtel Mobile Money PIN. All transactions are processed through the official MTN and Airtel networks. We only record the phone number and transaction reference.
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours via the phone number or email you provided.
You have the right to request a copy of the personal data we hold about you. You can also request corrections to any inaccurate information by contacting us on WhatsApp.
You can request that we delete your personal data. Note that we are required to retain certain records (such as order history) for legal and accounting purposes for 5 years.
You can opt out of non-essential communications (promotional messages) at any time by messaging "STOP" to +256 708 425 064.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify users via WhatsApp or a notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.
For any privacy-related questions or requests, contact us at: WhatsApp: +256 708 425 064 | Email: info@expresscargoug.com | Instagram: @expresscargoug
Questions about this policy?
We're happy to explain anything in plain language. Just WhatsApp us.