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Returns & Refunds
Policy

We stand behind every product we ship. If something goes wrong, we make it right — quickly and fairly.

48-Hour Window

Report damaged or wrong items within 48 hours of receiving your delivery.

Free Replacement

Approved returns get a free replacement shipped from Dubai within 3–5 days.

Full Refund Option

Prefer cash back? Refunds are sent to your Mobile Money within 3–5 business days.

Eligible for Return / Refund

  • Item arrived damaged or broken during delivery
  • You received the wrong item (different from what you ordered)
  • Item is significantly different from the description or photos shown
  • Item is defective or does not work on first use
  • Sealed/unopened item returned within 48 hours of delivery

Not Eligible for Return

  • Change of mind after 48 hours of delivery
  • Cosmetics and personal care products that have been opened
  • Items with signs of use, wear, or damage caused by the customer
  • Customized or specially sourced items (unless defective)
  • Items reported more than 48 hours after delivery
  • Items without original packaging
Step by Step

How to Return an Item

Quick and painless — most returns are resolved within 24 hours

01

Contact Us on WhatsApp

Message us at +256 708 425 064 within 48 hours of delivery. Include your tracking number and clear photos of the issue.

02

We Review Your Case

Our team reviews the photos and order details. We typically respond within 2–4 hours with a decision.

03

Return or Keep

If approved, we arrange pickup of the defective item (at our cost). For minor issues, we may offer a partial refund without return.

04

Replacement or Refund

We send a replacement item from Dubai (takes 3–5 business days) or process a Mobile Money refund to your original payment number.

Refund Timelines

MTN Mobile Money
3–5 business daysMTN
Airtel Money
3–5 business daysAIRTEL
Bank Transfer
5–7 business daysBANK
Replacement Shipping
3–5 business daysSHIP

* Refunds are always sent to the same Mobile Money number or bank account used for the original payment.

Need to start a return?

WhatsApp is the fastest way. Send us your tracking number and photos and we'll sort it out immediately.

Start a Return on WhatsApp Read FAQ
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